Returns

RETURNS/CANCELLATIONS

Non-Personalized Products

If, for any reason, you are unsatisfied with any of our products ordered, you may return it for a full refund within 30 days of the invoice date. Please contact our Returns Department at customerservice@marquisww.com. for proper authorization to return your order. Unfortunately we cannot offer refunds on any of our digital products.

Simply return it to us in its original condition with your invoice and return authorization code given from your Customer Service Department to the below address and we will gladly process your return for a credit or refund once it is received back. Please note that original shipping charges are not refundable unless item is defective or you received an item in error.

Return Shipping Address:

For returns sent postal mail please use:

Marquis Who's Who
C/O Maple –Vail
Lebanon Distribution Center
Post Office Box 1287
Lebanon, PA 17042

For returns sent FedEx or DHL please use:

Marquis Who’s Who
C/O Maple –Vail
Lebanon Distribution Center
704 Legionaire Drive
Fredericksburg, PA 17026

Please allow up to 4 weeks for your account to be credited.

For further information, please contact customerservice@marquisww.com.

Orders Paid by Check or Credit:

If you paid by credit card, we will credit your account upon receipt of the item. For orders paid by check we will issue you a refund in the form of a check once we have received the item from you.

Personalized Products

Cancellation of Personalized Products: 

All cancellations are pursuant to applicable law. Due to the personalized nature of our products and services, which are curated, customized, and tailored for each individual Biographical Listee, these products cannot be resold. Should you wish to speak with our Customer Service department, please contact us at customerservice@marquisww.com.

Return of Personalized Products:

All plaques, desk pieces, or engraved items will only be accepted for returned or exchange if there is an error in production or defect.